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DOT unveils new safeguards for disabled air passengers

The US Department of Transportation (DOT) has issued a new rule to significantly improve the travel experience for passengers with disabilities.

Kelly Chandler profile image
by Kelly Chandler
DOT unveils new safeguards for disabled air passengers

This rule mandates stricter standards for airlines in providing "safe and dignified" assistance, particularly for wheelchair users.

Key provisions of the new rule include:

  • Enhanced training: All airline employees and contractors involved in assisting passengers with disabilities will be required to undergo mandatory annual training, including hands-on instruction. This training must be completed by June 17, 2026.
  • Prompt assistance: Airlines must ensure timely assistance for passengers with disabilities during all phases of travel, including boarding, disembarking, and connecting flights. Assistance should be readily available upon the departure of the last passenger who did not request assistance.
  • Wheelchair handling: The rule aims to minimize wheelchair mishandling incidents, which currently affect slightly over 1% of wheelchairs and scooters monthly. It also strengthens protections for passengers in cases of lost or damaged equipment.
  • Loaner accommodations: Airlines must provide loaner wheelchairs or scooters when passenger equipment is mishandled.

This new regulation addresses numerous complaints received by the DOT regarding delays, poor treatment, and mishandled wheelchairs. While many airlines already offer assistance programs, this rule aims to ensure consistent and high-quality service for all passengers with disabilities.

Recently, the DOT imposed a $50 million fine on American Airlines following an investigation that uncovered repeated violations of disability rights regulations.

This action underscores the DOT's commitment to holding airlines accountable for providing fair and equitable treatment to all passengers.

Kelly Chandler profile image
by Kelly Chandler

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